The great innovational power of process-orientation is going to be suffocated technocratically the more advanced process-management and the respective instruments become.

The vast improvement potentials can be activated only if process-orientation is understood as an entirely new way of control.

It´s about a "90-degree-change": From a "vertical" towards a "horizontal" orientation of the organization.


  • Real-world process-landscape
  • Coherence of core-competencies and processes
  • Everyday customer-orientation
  • Empowered teamwork
  • Interdisciplinary cooperation
  • Flat or even weblike organization-structure
  • Correspondence between employee-perspective and documentation
  • Consistency of processes making sure that directives result in key-outcomes
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