The great innovational power of process-orientation is going to be suffocated technocratically the more advanced process-management and the respective instruments become.

The vast improvement potentials can be activated only if process-orientation is understood as an entirely new way of control.

It´s about a "90-degree-change": From a "vertical" towards a "horizontal" orientation of the organization.

• Real-world process-landscape
• Coherence of core-competencies and processes
• Everyday customer-orientation
• Empowered teamwork
• Interdisciplinary cooperation
• Flat or even weblike organization-structure
• Correspondence between employee-perspective and documentation
• Consistency of processes making sure that directives result in key-outcomes